We are plucky and focus on delivering a great, personalised service to our customers, delivered by smart people who love what they do and have a lot of common sense.
- Domestic contracts across the North West, Yorkshire, Lancashire, North Wales and the Midlands.
- Commercial Contracts delivered nationally
- Constructionline Gold Standard
- ISO14001 and ISO9001 certified
- NICEIC certified
- Gas Safe Registered
- Achilles registered
- Safe Contractor certified
- General compliance, reactive, maintenance and installs work.
- Full M&E packages on new build
- M&E refurbishment programmes
- Install Programmes
- Established over 70 year
- Directly employed engineers and helpdesk
- 24/7 cover
- Latest compliance software – real time/ web accessed and produces great performance dashboard analytics
- Work for a social housing, public sector, insurance and private customers.
Other things that matter:
- Achieving 100% compliance consistently
- Directly employed H&S and Quality Audit Manager
- Response times – for emergencies, we can get there in 2 hours.
- Local team – our engineers are based in the areas that we need to provide emergency cover
- Great technology – Invested in hand held PDA devices for engineers. All vans satellite tracked. Real-time visibility of engineer’s locations / estimated time of arrival. Customer gets a message and photo of the engineer about to visit with ETA time, on route etc. All helps in reassuring the customer we are on it.
- Face Time Calls to Customers – Sometimes we can deliver an instant fix without sending an engineer. Our helpdesk do face time calls to customers where they can show the boiler, fault codes etc. If an easy fix van be done, they will guide the customer to do this. Otherwise, we can assess and ensure the engineer arrives with the right part.
- First time fix rate – at 96% this makes it one of the best in the sector.
- Van stocks –The stock is in the van and avoids unnecessary trips to the merchant and no hassle for the customer.
- Winter fleet – When the weather turns really bad, we have several 4×4 vehicles which we can use to get to difficult areas and help get services back on.
