The ‘Uber’ Customer Experience comes to Social Housing Compliance.
Ashley & McDonough Compliance Services are excited to announce an innovative collaboration with a leading software company Joblogic.
Ashley & McDonough have invested in the Joblogic system to improve the customer experience for social housing boiler installation, repairs, and servicing, and electrical installations, periodic test, and repairs. Our social housing customers will now be able to benefit from the same experience that ‘Uber’ have pioneered in the taxi industry or ‘Amazon’ in the retail industry.
Joblogic provide clients with 24/7 access to their job data through an easy to use self-service portal. Accessible from any device the portal gives complete transparency to clients and includes kpi reports, uploads of gas safety certificates, asset registers and job history. Clients can also approve quotes and download copy invoices on demand.
Customers can log reactive jobs via the portal saving time on the phone reporting issues. The portal is a key tool in keeping open communication between the client and Ashley & McDonough to maximise the performance of the contract.
In addition to planning and scheduling service visits, Joblogic has an automated email and SMS service like ‘Uber’ technology, to keep residents fully up to date with the status of the service, installation or repair.
From appointment booking through to completion, the resident will receive texts and emails, displaying all the ‘real-time’ relevant job information. When engineers are travelling to a customer’s home, the resident will be shown the name of the engineer, their photo ID and the ETA. The screen even shows the engineer’s current location on a map. This is really useful so that customers do not have to sit at home waiting for hours for an engineer to turn up. Instead they can carry on with their normal day and make sure they’re home in time to greet the engineer.
On completion of the job the customers will receive a text or email with the full job report including photos and if appropriate a copy of their gas safety certificate.
Ashley & McDonough Compliance Services and Joblogic share the same ethos. Both companies are committed to using technology to drive efficiency and improve the overall customer journey within social housing.
Mike Ashley, Managing Director said “We believe that we are breaking new ground by implementing ‘Uber’ style technology. As far back as 1959, when Ashley & McDonough was formed, William Ashley was delivering on his promises to his customers to deliver excellent levels of service. The same ethos my dad – William adopted continues, and by investing in the company through technology, staff development, specialist support, and a focus on customer service, we want to stamp our reputation for traditional values coupled with a great customer service.”
Ashley & McDonough Compliance Services manages the gas, electrical and legionella compliance, repairs, reactive and installs in both domestic and commercial properties for social housing customers, and public sector customers, and just like William did 50 years ago, we make sure we deliver on our promises.
To contact Ashley & McDonough Compliance Services – please call Mike Ashley or Jane Cunningham on 0151 4306191. Or email firstname.lastname@example.org