Ashley & McDonough is the newly appointed commercial heating services partner for Your Housing, procured through the Fusion21 Heating and Renewable Framework earlier this year.
To support this contract, Ashley & McDonough would like to employ a Your Housing Tenant to work as part of the administrative and at the same time complete a Customer Service Apprenticeship Level 2.
This apprenticeship is a 12- month programme. You will be paid an Apprenticeship salary and based full-time in the Ashley & McDonough Head Office in Prescot, Liverpool. You will gain the skills, knowledge, and behaviours to be a qualified Customer Service Practitioner, and when you successfully complete the programme you will achieve a Level 2 Customer Service Practitioner qualification and Ashley & McDonough will be looking to offer you a full-time position as a Helpdesk Administrator.
This role will include dealing with orders, payments, offering advice guidance and support, meet-and-greet, sales, fixing problems, after care and measuring customer satisfaction.
Jane Cunningham, Director, Ashley & McDonough said “We are delighted to be able to offer this opportunity to a Your Housing tenant. Excellent Administrators are crucial to our business, as they are the first point of contact and their actions influence our customer’s experience and satisfaction. Securing the Your Housing contract has given us the chance to take on a Your Housing tenant as an Apprentice, and we look forward to the successful candidate becoming an important addition to our high performing Helpdesk Team.”
To apply please send your contact details and your CV, or some information about you, your experience and your qualifications– email FMinfo@theamgroup.co.uk or telephone 0151 430 6191
We look forward to hearing from you!